I knew when I met Andrew at the "Downtown Renton Summer Fair" (not sure the actual name of it), that I would be a frequent customer. My 1st opportunity was for a friend's 75th birthday who was recently told by her therapist to start journaling, so I ordered a journal with the engraving "My 75th Year by (her name)". I came to Foxwood on a busy day so Joanna's attention was spread and I was not asked the proper questions for this to go well, and even came back in after paying and leaving to see if I was supposed to provide more details. Later she texted me about what I wanted and we exchanged a few back and forth texts. But when I returned to pick it up, ALL OF THE TEXT was on the bottom half of the cover, leaving the top half blank. I went into panic mode because it was the same day as the big Birthday party. Andrew was quick to offer a resolution so together we picked out a design to ink on the top half of the journal, and he didn't charge me extra, in order to compensate for the mistake. He was so sweet and understanding of my meltdown, and I felt like a you-know-what for my reaction after he fixed it and made the journal even more beautiful than I could have imagined. I left feeling like an ass for being upset, but also felt like a queen for the way he responded to my emotions. I wanted something special for this special friend, and in the end it was more than I had expected. Next year my good friend will be able to pick out the title for her new year's journal, and for every year after.
I have lots of friends, Foxwood - I will be back soon!!!!
I love the products here, and I am 1000% grateful for their dedication to quality and customer satisfaction. This is my new GO TO spot for all gift giving. After all, who doesn't like seeing their name engraved on quality products that can be cherished a lifetime?