Refund policy

If you are not fully satisfied with your purchase, Foxwoods Engraving will accept eligible items for exchange or return according to below guidelines.To start a return please email us at hello@foxwoodenraving.com
We will send an email with return shipping instructions (no refund will be granted without processing a return/exchange request).We can only accept returns/exchanges for non-personalized items purchased on foxwoodenraving.com. For our items purchased from Etsy or Amazon, please contact us there directly.

Guidelines

We accept returns for non-personalized items only. 
Customized or personalized items, wall art and maps are not eligible for returns. Please ensure that the item is returned in unused condition with original packaging within 30 business days from the delivery date of your order. Returns after the 30 day period are only eligible for store credit. 

Once your return is processed, your form of payment will be credited for the merchandise amount only. Shipping charges are not refundable. 

Exchange Policy

Foxwoods Engraving will accept items for exchange up to 30 days after receipt. We can only accept exchanges for non-personalized items purchased on foxwoodengraving.com. We cannot accept returns on sale items or gift cards. For items purchased from Etsy or Amazon, please contact us there directly.

If you would like to make an exchange, please submit your request here and we will send an email with further instructions (no exchange will be granted without processing a return/exchange request).

Repairs/Corrections

If we made an error when creating your custom, personalized, or engraved item please accept our apologies. We want to make it right and will sent a corrected replacement item once you provide us with an image of the incorrect item. In some case we may request to have item returned to us. Please email your image to  hello@foxwoodenraving.com